Accenture hiring for "IO Helpdesk Support" - Engineering Jobs

JOB POSTED ON :30-August-2013

COMPANY NAME :Accenture

JOB ID : J44165

JOB PROFILE :IO Helpdesk Support

EXPERIENCE REQUIRED : Graduation in any discipline or full time diploma

JOB LOCATION : Bangalore

JOB DESCRIPTION :
- "Minimum Skill Requirement :
     • Bachelor degree or 3 year diploma 
     • Excellent communication skills, with neutral accent 
     • Excellent written communication skills with email etiquettes
     • Fundamental Technical know-how on system trouble shooting 
     
- Must Have:
     • Technologist to respond to the incidents / issues reported by Customer predominantly through Voice Interaction and also through email, chat & remote support
     • Technologist to identify, investigate and diagnose the issue and take necessary action viz resolves or assigns the issue to right assignment group. 
     • Follows the incident life cycle as defined by process viz – logging the incident with proper priority, categorization and documentation, performs follow up on all necessary incidents as defied in process with customer to ensure timely closure. 
     
- Good to Have :
     • Technical Certifications like A+, Network +, Security +, CCNA, MCP, MCSP etc 
     • Experience should be from voice based technical support desk, supporting Americas/Europe/ EMEA etc Continent customer
     • Domestic tech support can be considered post evaluating on Voice and accent of candidate
     • BPO/ Call Center experience can be considered post evaluating the technical knowledge of the candidate 

CANDIDATE PROFILE : Graduation in any discipline or full time diploma

COMPANY PROFILE :Accenture people are some of the most creative, forward-thinking people in the business world. They come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic professional environment that values individual perspectives. The different points of view they bring lead to superior business solutions for Accenture and our clients. They proactively capitalise on business and technology opportunities that enable high performance.

WEBSITE DETAILS :http://www.accenture.com

LAST DATE TO APPLY :As Soon as Possible

TO APPLY : >> CLICK HERE <<